Privacy Policy

1. Who this policy covers

This policy applies to Mivek Group and each of its operating companies (referred to together as “Mivek Group,” “we,” “us” or “our”), across mivekgroup.com and its subdomains, including solutions.mivekgroup.com, groceries.mivekgroup.com, properties.mivekgroup.com, logistics.mivekgroup.com, power.mivekgroup.com and recoveries.mivekgroup.com. Each company handles the personal information you share with it directly, under this shared, group-wide policy.

2. Information we collect

We collect information in the following ways:

Information you provide to us

• Contact details submitted through an enquiry or quote form, such as your name, organisation, email address, phone number and the details of your enquiry.
• Information you send us directly by email, WhatsApp or phone.
• Information relevant to a specific service, such as delivery addresses, property details or case information provided to Mivek Recoveries.

Information collected automatically

• Basic technical information such as your device type, browser and approximate location, gathered through standard website analytics where enabled.
• A stored preference for light, dark or automatic display mode, kept in your browser only and never sent to us.

3. How we use your information

We use personal information to:

• Respond to enquiries, quote requests and service requests.
• Deliver the products or services you have requested from a Mivek Group company.
• Maintain records of orders, deliveries, tenancies or cases as required for that service.
• Improve our websites and communications.
• Meet our legal, regulatory and accounting obligations.

We do not sell personal information, and we do not use it for purposes unrelated to the service you have requested without asking you first.

4. How we share information

We share personal information only where necessary:

• Within Mivek Group, between the relevant operating company and shared group functions, so that enquiries reach the right team.
• With service providers who help us operate, such as hosting, communication and delivery partners, who are only permitted to use the information to provide that service.
• Where required by law, regulation or a valid legal process.
• In connection with recovery, tracing or legal proceedings handled by Mivek Recoveries, strictly as necessary and within the law.

5. Data retention

We keep personal information only for as long as it is needed for the purpose it was collected, including any period required to meet legal, accounting or reporting obligations, after which it is deleted or anonymised.

6. Your rights

Depending on applicable law, you may have the right to ask us to confirm what personal information we hold about you, to correct inaccurate information, to request deletion, or to object to certain uses. To make a request, contact us using the details in section 9.

7. Cookies and similar technology

Our websites use minimal local storage in your browser to remember your display theme preference. We do not use tracking cookies to build advertising profiles. If we add analytics or marketing cookies in future, we will update this policy accordingly.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact us

If you have questions about this policy or want to exercise your rights over your personal information, contact us at [email protected] or +254 713 974 240, or write to us at Njuri Ncheke Street, P.O. BOX 833 - 60200, Meru, Kenya.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised “last updated” date. Continued use of our websites or services after a change means you accept the updated policy.